The procedure and results of the needs analysis
In order to capture the current needs of SMEs in Liechtenstein, digihub.li, the European Digital Innovation Hub (EDIH) for Liechtenstein, conducted more than 40 stakeholder interviews between November 2023 and January 2024, which resulted in around 850 content-related impulses. The SME segment (<250 employees) was analyzed, with a focus on the construction, IT, manufacturing and services sectors.
Needs analysis shows: SMEs want personal responsibility, relief, simplification of processes and cooperation at eye level in order to develop their strength
"When business meets sustainability, it's not just a trend, but a movement that forces us to rethink."
Quote from the interviews
Q1 Needs
Empowerment and the promotion of personal responsibility are seen as essential for sustainable change in the economy. Society is suffering from speed, which means that everyone is preoccupied with themselves and it is becoming increasingly difficult to communicate the reasons behind the changes.
Q2 Skills
SMEs are pushing to find new ways to free themselves from the hamster wheel of daily stress. They need digital solutions to work more effectively and increase productivity. This need is in line with the desire for better training in digital basics and artificial intelligence, which are seen as levers.
Q3 Organization
A critical examination of the business models shows that companies focus heavily on monetization without questioning the actual need. The question: "Do we really need it?" is at the heart of this discussion. Combining sustainability with innovation, for example in the field of artificial intelligence, is seen as a success factor in order to remain attractive as a high-wage location in the long term.
Q4 Culture
SMEs want to work with public administration on an equal footing so that they can actively participate in processes. Working together on guidelines, for example for public tenders, can be a way of extending sustainability and innovation into the public sector.
Services derived from the needs analysis
digihub.li is responding to SMEs' desire for increased visibility in the digital space and is launching two projects to this end. In addition, digihub.li initiates a working group on the topic of "The Future of Work" based on the needs analysis and is actively involved in knowledge transfer by providing e-learning opportunities.
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